Restore the LeaderGuide Pro Ribbon in Microsoft Word

Overview

If the LeaderGuide Pro tab is missing from the Microsoft Word ribbon, one or both of the required LeaderGuide Pro add-ins may have been marked as Inactive or Disabled by Microsoft Word.

LeaderGuide Pro uses two Microsoft Word COM add-ins:

• LeaderGuide Pro

• Add-Ins Manager

Both add-ins must be enabled for LeaderGuide Pro to function correctly. If either add-in is inactive or disabled, the LeaderGuide Pro ribbon may not appear or may not function as expected.

When to Use This Feature

Use these instructions if:

The LeaderGuide Pro tab is missing from the Word ribbon.

• LeaderGuide Pro was previously available but no longer appears.

• You recently updated Microsoft Office or Windows.

• An error message indicates that the add-in was disabled.

• LeaderGuide Pro appears in the list of Word add-ins but is not loading.

Before You Begin

Verify that:

• Microsoft Word is closed and reopened after any updates.

• LeaderGuide Pro is installed on your computer.

• You have permission to make changes to Microsoft Office add-ins.

• Both the LeaderGuide Pro and Add-Ins Manager add-ins appear in Microsoft Word's add-in lists.

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Scenario 1: LeaderGuide Pro Is Listed as an Inactive Add-In

 

Step 1: Open Word Options

1. Open Microsoft Word.

2. Click File.

3. Click Options.

4. Select Add-ins from the left navigation pane.

Step 2: Locate the Inactive Add-In

Review the Inactive Application Add-ins section.

Look for LeaderGuide Pro or Add-ins Manager in the list.

Step 3: Enable the Add-In

1. At the bottom of the window, locate the Manage drop-down.

2. Select COM Add-ins.

3. Click Go.

Step 4: Activate the Add-ins

1. Select the checkbox next to LeaderGuide Pro and/or

2. Select the checkbox next to Add-ins Manager

3. Click OK.

Expected Result

The LeaderGuide Pro tab should appear on the Microsoft Word ribbon.

If it does not appear immediately, close and reopen Word.

 

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Scenario 2: LeaderGuide Pro Is Listed as a Disabled Add-In

 

Step 1: Open Word Options

1. Open Microsoft Word.

2. Click File.

3. Click Options.

4. Select Add-ins.

Step 2: Open the Disabled Items List

1. At the bottom of the window, locate the Manage drop-down.

2. Select Disabled Items.

3. Click Go.

Step 3: Re-Enable the Disabled Add-ins

1. Select LeaderGuide Pro if it appears in the Disabled Items list.

2. Click Enable.

3. Repeat the process for Add-Ins Manager if it is also listed.

4. Click Close.

Step 4: Activate the COM Add-Ins

After enabling the item:

1. Return to the Manage dropdown.

2. Select COM Add-ins.

3. Click Go.

4. Verify that both add-ins are checked.

   • LeaderGuide Pro

   • Add-ins Manager

5. Click OK.

Step 5: Restart Microsoft Word

Close Microsoft Word and reopen it.

The LeaderGuide Pro tab should now appear on the ribbon.

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Troubleshooting

LeaderGuide Pro or Add-ins Manager Is Not Listed in Inactive or Disabled Add-Ins

If either add-in does not appear in either list:

1. Open Control Panel.

2. Select Programs and Features.

3. Verify that LeaderGuide Pro is installed.

4. If it is not installed, reinstall the software. 

The Add-In Will Not Stay Enabled

If LeaderGuide Pro becomes disabled again after reopening Word:

• Verify that Microsoft Word is up to date.

• Confirm that you have local administrator rights if required by your organization.

• Repair your Microsoft Office installation.

• Contact your IT department if add-ins are managed through corporate policies.

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Additional Information

Microsoft Word categorizes add-ins in several ways:

• Active Application Add-ins – Currently loaded and running.

• Inactive Application Add-ins – Installed but not currently loaded.

• Disabled Application Add-ins – Automatically disabled by Word and must be re-enabled before use.

If the LeaderGuide Pro ribbon disappears unexpectedly, checking the Inactive Application Add-ins and Disabled Application Add-ins lists is typically the first troubleshooting step.