To transfer a license seat you must Deactivate the license seat on the active user's computer. We recognize that there may be times when this type of deactivation is not possible due to circumstances beyond your control. In those instances we can handle deactivation for you. Our method will deactivate all seats on the serial number. All users will need to reactivate. If you do not have the required information necessary to complete our Deactivation Form please contact us.