PC System Requirements

 
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Hardware

 1 GHz 32-bit (x86) processor or 1 GHz 64-bit (x64) processor


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Operating System

Any of the following, up to date with the most current
Microsoft service pack:

  • Microsoft Windows 10

  • Microsoft Windows 8.1

  • Microsoft Windows 7 with Service Pack 1


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Prerequisite Software

Microsoft Office

The desktop version of any one of the following in a Professional or Business Edition, licensed and up-to-date:

  • Office 2019

  • Office 2016

  • Office 2013 with Service Pack 1

  • Office 2010 with Service Pack 2

  • Office 365 with any one of the above installed as desktop software 

Microsoft .NET Framework

  • 4.6.1 or higher

 
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Word & PowerPoint must be:

  • The same Office version

  • Personalized with a User Name and Initials

  • Opened at least once prior to installing Great Circle Learning software

Great Circle Learning software will not run with:

  • Developer editions of Office

  • Cloud-only versions of Office 365.

 
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Microsoft Visual Studio 2010 Tools
for Office Runtime


For Windows 7 & Windows 8: Even though Microsoft Visual Studio Tools for Office Runtime (VISTO) is part of the base Office package, sometimes it does not install when running Windows 7 or Windows 8. Thus, while installing Great Circle Learning software you may be prompted to allow VISTO to install, because it is required for the Great Circle Learning software and it is already on your computer.

To verify that you have this necessary program:

  1. Click Start > Control Panel > Programs

  2. You should see Microsoft Visual Studio 2010 Tools for Office Runtime in the list of installed programs

  3. If not, use this link to install:
    http://go.microsoft.com/fwlink/?LinkId=158918


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Download requirements

When downloading Great Circle Learning software, select the install file that matches your Windows Operating System bit-version, either 32-bit or 64-bit.

How to check:

  • Open Windows File Explorer

  • Select your C drive

  • You have 64-bit Windows if you see a folder named Program Files and a folder named Program Files (x86)

  • You have 32-bit Windows if you see only one folder named Program Files.


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Install requirements

Great Circle Learning software must be installed locally on each computer.

The person running the install must have:

 
 

Full system administrator and software install privilege to the computer
 

 
 

Full Control (Read & Write) to all of the Windows Registry keys contained in HKEY_CURRENT_USER\Software and sub-folders
 

 
 

Read & Write privileges to C:\Users\user.name\App Data and sub-folders

 
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After completing the install, open the host application, either Word or PowerPoint, and follow the prompts to register and activate your free trial or software license.


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Activation requirements

All Great Circle Learning software must be activated locally on each user's machine.

 

A license key is required.

If you are running a free trial, obtain a license key by following the prompts after installing the software and opening Word or PowerPoint.

To use the software for production purposes, please purchase a license through our secure online store.

One license key can be used to activate the number of license seats purchased.

A license seat is required for each user's machine.

An internet connection that allows unrestricted access to Port 443 and access to the following secure URLs is required:

https://qlm1.net/gclearning/qlmlicenseserver/qlmservice.asmx
https://qlm1.net/gclearning/qlmcustomersite


 

On each user's computer

  1. Use the Act’n DeAct function on the software ribbon.

  2. Enter a valid license key.

  3. Receive immediate confirmation of success.

 
 
 

Enterprise License Registration

For LeaderGuide Pro an Enterprise License Key registration method is available to simplify the product activation process for those who deploy LeaderGuide Pro via a packaged image method. Please contact us after your purchase to receive your enterprise key.

 
 
 

Reassignment of License Seats

Activation uses a license seat. To reassign, you must first deactivate the license seat on the machine where it is currently in use while the software is still installed. If that is not possible, please contact us for assistance. We will need you to provide your license key.


 

Deactivation requirements

All Great Circle Learning software must be deactivated locally on each user's machine while the user's profile is still in place.

An internet connection that allows unrestricted access to Port 443 and access to the following secure URLs is required:
https://qlm1.net/gclearning/qlmlicenseserver/qlmservice.asmx
https://qlm1.net/gclearning/qlmcustomersite


 

On the computer you want to deactivate

  1. Use the Act’n DeAct function on the software ribbon.

  2. Receive immediate confirmation of success.

Recognizing that there may be times when deactivation is not possible due to circumstances beyond your control, we recommend that you keep an accurate list of users. You will need to contact Great Circle Learning to handle the deactivation for you. Our method may deactivate all seats on the serial number, requiring all users to reactivate. To make this easier, please use our Deactivation Form.


 

Anti-virus software

Antivirus software can interfere with or prohibit the installation and/or the activation of our software. If possible, please temporarily disable your anti-virus software before installing Great Circle Learning software.

If your computer otherwise meets these System Requirements but you are experiencing difficulty installing or activating, please uninstall using the computer's Control Panel, disable your anti-virus software, re-install the Great Circle Learning software and then re-enable your antivirus software.

Some anti-virus software allows settings that automatically disable add-ins. If such a setting is in place in your organization an exception will need to made to allow Great Circle Learning software to run with Microsoft Office.


 

User Requirements

All users must have Read Only privileges to HKEY_LOCAL_MACHINE\SOFTWARE and sub-folders.

Read and Write privileges to: 

  • HKEY_CURRENT_USER\Software and sub-folders

  • C:\Users\user.name\App Data and sub-folders

  • Microsoft .NET Framework allowed to run with Word, PowerPoint and Excel


 

Troubleshooting

Install trouble

If you run the install and do not see the Great Circle Learning software after you open the host application, either Word or PowerPoint:

 

 
 

Click on File > Options > Add-ins

 

 

 
 

Check to see if the Great Circle Learning software is listed in Inactive Add-ins or Disabled Add-ins. If so, enable the add-in. Click here for help with this problem.

 

 

 
 

If the add-in will not stay enabled, verify that the user has the required User Privileges, which are listed above.

 

 
 

If you do not see the Great Circle Learning software in the list of Inactive or Disabled Add-ins:

Please go to Control Panel > Programs and verify the following:

 
 

Verify that the Great Circle Learning software is in the list of installed programs

 
 

If you see (x64) at the end of the Great Circle Learning software name, verify that the user has 64-bit Office

 
 

For Windows 7 & 8, verify that Microsoft .NET Framework 4.6 or higher and Microsoft Visual Studio 2010 Tools for Office Runtime are installed


 

Activation & Deactivation

If you cannot successfully complete the online activation or deactivation you will be given a manual activation option. This will occur even if you have an internet connection but are blocked from accessing the required URLs listed below. Since it is much easier to use the online activation, please whitelist the following URLs:
https://qlm1.net/gclearning/qlmlicenseserver/qlmservice.asmx
https://qlm1.net/gclearning/qlmcustomersite

 
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Port 443

Additionally please allow unrestricted access to Port 443. If access to Port 443 is restricted, this will cause activation and deactivation problems. On certain Proxy Servers special rules for authentication may also be required. This is necessary for communication between QLM servers (our provider) and the Activation/Deactivation program (GCLOnline.exe) which is located in the Great Circle Learning directory of the Program Files folder.

 
 

Manual Activation

Performing a manual activation or deactivation is more complex than the online process and requires more steps and time to complete. We encourage you to correct the situation on your system that is preventing online service access. If you must do a manual activation please carefully read the instructions that will be provided and follow each step exactly as directed.

 
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Contact

When a manual deactivation is required and you are unwilling or unable to execute it from the licensed computer, please use our Deactivation Form or contact Great Circle Learning with your serial number and proof of purchase. Our method will deactivate all seats on the license key serial number.