Good to Know


Because Great Circle Learning software adds in to Microsoft Office, installing our software is a little more involved than what you may be used to, but it is not hard.


Here are a few things to keep in mind


You need full system admin rights to load our software.


Our software must be loaded locally on each machine where it will be used.


You will need to know which version of Office you are running, including the year and bit type. Your operating system is not a factor; what matters is your Office version and bit type. 


Uninstall any old versions of our software before running a new install. Use your computer's Control Panel.


Close all unnecessary applications before running an install.


After installing, open the host application. For instance, after installing LeaderGuide Pro, open Word.


Follow any prompts you may see as you open the host application, to allow our software to finish its setup within Office on your machine.


Most of our software allows for a free trial. Any free trial can only be run once on a given machine, and cannot be extended. 


After you finish a free trial you can activate the software by purchasing a license.


How to check your version of Office

  1. Open Word
  2. Click on File
  3. Click on Account
  4. Click on About Word


How to Download

We provide 3 options:

  1. Use the download buttons on the software product pages. 
  2. Use the download link supplied when you purchase a license.
  3. Use our online store.


How to Install

  1. Close the host application first.
  2. Run the install from the setup file you saved to your computer.
  3. Open the host application after finishing the install.


How to Activate

  1. Purchase a license to obtain a serial number.
  2. Open the host application and bring up the software ribbon.
  3. Click the Act'n DeAct button.


Manual Activation

If you see a message like the one shown below that means you are not using the most current version of our software.

Your choices are to update to the current release or follow the Manual Activation process.



How to Find Your Serial Number

Your serial number is on your Invoice and in your order confirmation email. If you cannot locate either of those items you can use our After Purchase Support service to obtain your serial number.

How to find your STARTUP folder:


\Users\<User Home Folder>\AppData\Roaming\Microsoft\Word\STARTUP

  • The “AppData” folder may be hidden. To enable display, allow the “Show Hidden Files” option in the File Finder utility.

Mac with Office 2016

/Users/<User Home Folder>/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word

  • The “Library” folder may be hidden. Use File Finder to enable display.
  • The path separator characters are forward slashes, not back slashes.

  • The folder names of “User Content” and “Startup” will be localized to the language of the operating system.

How to Remove Got-Ur-Back from your Mac:Close Word & Excel

Go to these two paths (one at a time)

  • <Your HD Name>/Library/Application Support/Microsoft/Office365/User Content/Startup/Excel
  • <Your HD Name>/Library/Application Support/Microsoft/Office365/User Content/Startup/Word

You will find Got-Ur-Back in each location

Move Got-Ur-Back to the trash, in each location


How to To Update or Reinstall


Close Word, Excel and PowerPoint.


Use your computer's Control Panel to uninstall.


Save the download to your computer.


Run the install from the saved download file.


After installing an update you will see one or more messages upon opening the host application. It is important to read the messages and allow the software to finish setting up for you in Office.

About Installing LeaderGuide Pro
or Elements


Whether you install either LeaderGuide Pro or Elements, both programs will be added to your computer. When you open Word, LeaderGuide Pro will show as the add-in even if you installed Elements


HoW To Switch to Elements

  1. Click the Help button at the end of the LeaderGuide Pro ribbon.
  2. Select Switch to Elements.
  3.  Allow Word to close to complete the switch.
  4. When you re-open Word you will see the Elements tab.


How to switch to LeaderGuide Pro

  1. Click the Help button at the end of the Elements ribbon.
  2. Select Switch to Plus.
  3. Allow Word to close to complete the switch.
  4. When you re-open Word you will see the LeaderGuide Pro Plus tab.


How To Try Both

  1. You can try both LeaderGuide Pro and Elements.
  2. Each trial will run for 3 days.
  3. Switch from one to the other before the end of the first 3 days.

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