Good to Know

 
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Because Great Circle Learning software adds in to Microsoft Office, installing our software is a little more involved than what you may be used to, but it is not hard.

 

Here are a few things to keep in mind

 
 

You need full system admin rights to load our software.

 
 

Our software must be loaded locally on each machine where it will be used.

 
 

You will need to know which version of Office you are running, and whether your operating system is 64-bit or 32-bit. 

 
 

Uninstall any old versions of our software before running a new install. Use your computer's Control Panel.

 
 

Close all unnecessary applications before running an install.

 
 

After installing, open the host application. For instance, after installing LeaderGuide Pro, open Word.

 
 

Follow any prompts you may see as you open the host application, to allow our software to finish its setup within Office on your machine.

 
 

Most of our software allows for a free trial. Any free trial can only be run once on a given machine, and cannot be extended. 

 
 

After you finish a free trial you can activate the software by purchasing a license.


 

How to check your version of Office

  1. Open Word

  2. Click on File

  3. Click on Account

  4. Click on About Word


How to check your Operating System

  1. Go into Windows Explorer and select your C drive

  2. You have 64-bit Windows if you see a folder named Program Files and a folder named Program Files (x86)

  3. You have 32-bit Windows if you see only one folder named Program Files.


 

How to Download

We provide 3 options:

  1. Click the Download tab along the top of any page and select the software you need.

  2. Use the download link supplied when you purchase a license.

  3. Use our online store.


 

How to Install

  1. Close the host application first.

  2. Run the install from the setup file you saved to your computer.

  3. Open the host application after finishing the install.


 

How to Activate

  1. Purchase a license to obtain a serial number.

  2. Open the host application and bring up the software ribbon.

  3. Click the Act'n DeAct button.


 

Manual Activation

If you see a message like the one shown below that means you are not using the most current version of our software.

Your choices are to update to the current release or follow the Manual Activation process.

 

 

How to Find Your Serial Number

Your serial number is on your Invoice and in your order confirmation email. If you cannot locate either of those items you can use our After Purchase Support service to obtain your serial number.


How to find your STARTUP folder:

PC

\Users\<User Home Folder>\AppData\Roaming\Microsoft\Word\STARTUP

  • The “AppData” folder may be hidden. To enable display, allow the “Show Hidden Files” option in the File Finder utility.

Mac with Office 2016

/Users/<User Home Folder>/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word

  • The “Library” folder may be hidden. Use File Finder to enable display.

  • The path separator characters are forward slashes, not back slashes.

  • The folder names of “User Content” and “Startup” will be localized to the language of the operating system.


How to Remove Got-Ur-Back from your Mac:

Close Word & Excel

Go to these two paths (one at a time)

  • <Your HD Name>/Library/Application Support/Microsoft/Office365/User Content/Startup/Excel

  • <Your HD Name>/Library/Application Support/Microsoft/Office365/User Content/Startup/Word

You will find Got-Ur-Back in each location

Move Got-Ur-Back to the trash, in each location


 

How to To Update or Reinstall

 
 

Close Word, Excel and PowerPoint.

 
 

Use your computer's Control Panel to uninstall.

 
 

Save the download to your computer.

 
 

Run the install from the saved download file.

 
 

After installing an update you will see one or more messages upon opening the host application. It is important to read the messages and allow the software to finish setting up for you in Office.


About the Free Trial Software

 
 

When you elect to try the software for free you are installing the full software package.

If you decide to purchase a license all you need to do is Activate the software you installed to run the free trial.

If you decide not to purchase a license, use your Control Panel to Uninstall the software.  


 

How to Activate your software during the free trial

  1. Purchase a license to obtain a product activation serial number.

  2. Open the Office program your software adds into.

  3. Click the software tab to bring up the ribbon and click on the Act’n DeAct button.

  4. Select Activate this software.

  5. Check “Activate” in the dialog box.

  6. Paste in your serial number and click OK.

  7. Receive immediate confirmation of success and click OK again.

  8. Word will close. Re-open Word or PowerPoint and you will be all set.

 

 

How to Activate your software AFTER the free trial expires

  1. Purchase a license to obtain a product activation serial number.

  2. Open the Office program your software adds into.

  3. Click the software tab to bring up the ribbon.

  4. Click any button on the ribbon.

  5. You will see a prompt to Activate.

  6. Paste in your serial number and click OK.

  7. Receive immediate confirmation of success and click OK again.

  8. Word will close. Re-open Word or PowerPoint and you will be all set.

 

 

One Serial Number will Activate the Quantity of License seats your Purchase

  1. If your purchase quantity is greater than 1, your new serial number will allow that number of Activations you purchased.

  2. Your software will run for the term you have purchased.

  3. To switch an Activation from one computer to another, use the DeAct button on the Activated computer to release that license seat for re-use.


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