Pay Per Incident

When do I have to pay for an Incident?

If you do not have a Maintenance Agreement and your question or request requires our technical support in order for us to help you address your concern, you will be required to pay an Incident fee before service is rendered.

What is an Incident?

An Incident is any issue that requires our intervention to diagnose problems and address technical issues related to:

• Installing the software & initial setup
• Activation, Registration and Deactivation
• Assisting your IT staff to resolve issues
• General product usage & file repair

How do I Report & Pay for an Incident?

Please pay by credit card in advance, by going to the Pay Per Incident option in the Support section on this website. You may then report your issue by telephone or by email. Please be prepared to provide the following information:

• Company name
• Name, email address and telephone number of person initiating the Incident
• Product that is of concern
• Operating System and version of Microsoft Word, PowerPoint and Excel
• Detailed description of the issue and the specific symptoms that occur
• Screen shots of Error Messages, if any

What is available for free?

Customers with internet access can use the free Support offered on our web site, including Frequently Asked Questions, Instruction Sets & Samples, Videos and our interactive user forum Knowledge Base to obtain information, guidance and instruction related to all LeaderGuide Pro and george! products.

User questions may also be emailed to help [at] leaderguidepro [dot] com

We will respond within one business day with direction on where to find guidance on the issue raised.