Frequently Asked Questions

PC Hardware Requirements

• 1 GHz 32-bit (x86) or 64-bit (x64) processor
• Minimum of 3 GB RAM
• At least 200 MB of free space on the hard drive

Software Requirements

• Operating System: Microsoft Windows XP, Vista or Windows 7 - either 64-bit or 32-bit
• Microsoft Office: Standard or Professional Edition - 32-bit only - either Office 2010, Office 2007 or Office 2003
• The installed versions of Word, Excel and PowerPoint must all be either 2010, 2007 or 2003; they cannot be intermixed
• Microsoft Net Framework 3.5 SP1 or 4.0
• Visual Studio Tools for the Office Systen Runtime 3.0

LeaderGuide Pro™ & Microsoft Compatability

LeaderGuide Pro™ products are add-ins to Microsoft Office. As such, you must install & run the edition of LeaderGuide Pro that matches your version of Microsoft Office.

• LeaderGuide Pro™ 8 & 9 products only run with Office 2010 or Office 2007
• LeaderGuide Pro™ 7 products run with Office 2003 only
• LeaderGuide Pro™ 6 runs with Office 97, 2000 and 2002 only

Please refer to the complete System Requirements for all information, including the system privileges required to install the software, as well as the on-going privileges required to run the software.

Apple Macintosh Computers

Hardware: You must have a Mac with an Intel-based dual processor

Software: The same as PC Software Requirements listed above

To run LeaderGuide Pro™ on a Mac you will need to: Install and run Microsoft Office and LeaderGuide Pro™ on the Microsoft Windows side of your system, either at native speed using Boot Camp or under a parallel operating system partition using a third party product such as Fusion or Parallels.

• Click on My Account
• Click on Request new password
• Check your email - you will instantly receive an email with a new, temporary log-in link
• IMPORTANT: The email will be from info [at] gclearning [dot] com If you don't see it right away, check your spam filter
• The email Login link will expire in 24 hours
• The link will take you to a secure web page where you can re-set your password
• That's it

To Change your Password

Assuming you are logged in to your account:

• Click on the Edit tab
• If your Account information dialog box isn't showing, click on Account
• Type in a new Password
• Type it in again to confirm it
• Click on Save
• That's it

On the Word Home tab - click on the Paragraph Mark button

When you print a LeaderGuide Pro document it will print without all of the weird characters and symbols you see when you are working in the file. And, if you go into Print Preview mode you will see how your document will look when it prints.

What are seeing are Word's non-printing characters. This is because LeaderGuide Pro turns your Paragraph Marks on, and as a result, you also see all of the other non-printing characters, like page breaks, spaces, end of row symbols, tab spacers, and those little gray brackets associated with fields and bookmarks. These non-printing characters all relate to the formatting of the document.

You will find that they are very helpful while you are working in your document. They help you know precisely where your cursor is. And when they are turned on, you can clearly see things like extra spaces, etc.

They are important when formatting is important - like in your leader guides. You can turn them off by clicking on the Paragraph Mark button on the Word Home tab, but we do not recommend that while you are working in your leader guide.

Use the LGPro "Paste Special" button to do the Pasting for you. (For Word 2003 user's, this button is called "Insert Unformatted".)

• Copy the content you want
• In your leader guide, place your cursor where you want the copied content to be added
• Click on the LGPro Paste Special button to paste the content into your leader guide

The content will take on the style characteristics associated with the spot where you added the content.

You can control/change this by using the LGPro Text formatting buttons. You will see buttons with blue bars in them in the LGPro Text/Table Formatting group. Use these buttons to apply any of the following LGPro Block text styles:

• LGP Title
• LGP Text
• LGP Bullet 1
• LGP Bullet 2
• LGP Bullet 3

LeaderGuide Pro™ Release Dates:

• January 2012: LeaderGuide Pro™ Plus, version 9.01, Office 2010 edition
• January 2012: LeaderGuide Pro™ Plus, version 9.01, Office 2007 edition
• January 2012: LeaderGuide Pro™ Solo, version 9.01, Office 2010 edition
• January 2012: LeaderGuide Pro™ Solo, version 9.01, Office 2007 edition
• January 2012: E-LeaderGuide Pro™ Solo, version 9.01, Office 2010 edition
• January 2012: E-LeaderGuide Pro™ Solo, version 9.01, Office 2007 edition
• January 2012: ParticipantGuide Pro™ Solo, version 9.01, Office 2010 edition
• January 2012: ParticipantGuide Pro™ Solo, version 9.01, Office 2007 edition
• January 2012: george! Solo, version 9.01, Office 2010 edition
• January 2012: george! Solo, version 9.01, Office 2007 edition
• November 18, 2010: LeaderGuide Pro™ Plus, version 8.01, Office 2010 edition
• November 18, 2010: LeaderGuide Pro™ Solo, version 8.01, Office 2010 & Office 2007 editions
• November 18, 2010: E-LeaderGuide Pro™ Solo, version 8.01, Office 2010 & Office 2007 editions
• November 18, 2010: ParticipantGuide Pro™ Solo, version 8.01, Office 2010 & Office 2007 editions
• November 18, 2010: Librarian Solo, version 8.01, Office 2010 & Office 2007 editions
• November 18, 2010: george! Solo, version 8.01, Office 2010 & Office 2007 editions
• November 1, 2010: LeaderGuide Pro™ Plus, version 8.01, Office 2007 edition
• November 23, 2009: LeaderGuide Pro™ Version 7.6
• March 18, 2009: LeaderGuide Pro™ Version 7.5
• December 5, 2008: LeaderGuide Pro™ Version 7.0
• May 21, 2007: LeaderGuide Pro™ Version 6

If you have LeaderGuide Pro™ installed on your computer and you have allowed the February 2012 Microsoft Office Update to run, then you may experience a problem starting a new LeaderGuide Pro™ document.

The problem may occur if you open Word and start a new leader guide or participant workbook or e-leader guide when no other existing, previously saved Word document is open.

This is because the February 2012 Microsoft Office Update has inadvertently affected 3rd party software like LeaderGuide Pro™ - which is an add-in to Microsoft Office.

To address the problem the February 2012 Microsoft Office Update causes for LeaderGuide Pro™ users, Great Circle Learning has issued new software setup files for all of our LeaderGuide Pro™ version 9 Office 2010 and Office 2007 edition software products.

Please note that running our new setup file will only correct the issues that the Microsoft Update caused in our software. If you find that the Microsoft Update has affected other 3rd party software you have on your system then please contact the software provider – and we suggest that you also inform Microsoft.

If you currently have any of the LeaderGuide Pro™ version 9.01 software products installed and registered on your computer, you do not have to remove the software or deactivate your existing license key. Simply run the new setup file and follow the prompts. With that said, please do keep in mind that to run the setup file full System Administrator privilege is required.

We understand that you may find this confusing. Feel free to contact us at help [at] leaderguidepro [dot] com if you have questions about the information we are providing, or if you need assistance determining which version of the LeaderGuide Pro™ software you are running, or how to download a new setup file.

If you get unexpected results when you do an extract…

It is most likely because someone pasted one type of Block icon (graphic) over another. To check this:

• In the file you are extracting from, go to the Block that didn't extract and place your cursor in it
• Now, insert that same Block from the LGPro ribbon - it will appear directly below your existing Block
• Now, place your cursor in the graphic area of the NEW Block and check the Style (and perhaps write it down)
• Now place your cursor in the graphic area of the Block that didn’t extract and check the style - does the style match the style of the clean block you just inserted?
• Probably not. So, leaving cursor in the graphic area of the Block that didn’t extract when it should have, find the style it should be and apply it
• Cut out the extra Block you added
• Update All Fields and Save; and then run the extract again

Any of these options will work:

• Use the “Mark Selective Blocks” feature
• Or, use the “Bracketed Area Extract” feature
• Or, customize one of your Blocks with the Capture Notes block image

With any of these options you will need to remember to mark either "Manually Selected" or "Custom Blocks" on the extract form.

Master Library Issue - LeaderGuide Pro™ Plus version 8 Users - June 2011

We have a confirmed bug in Librarian version 8, which relates to the Librarian Registry in Excel and occurs after the LGPro Master Library folder has been moved from your local, My Documents area in Windows Explorer to another location.

LeaderGuide Pro™ properly identifies the new location of the Master Library, properly archives content, and correctly updates your Master Librarian records in Excel if requested. But when you open Excel and click on the Librarian tab and try to access the Master Library - it will not be found.

In other words, if you use Librarian to create a record in your Master Librarian Registry in Excel, the record will be made, but:

• When you open Excel, click on the Librarian tab and then click on the Master Library, Excel will tell you it can't find your Master Library record
• And, if you deleted your original Master Library folder from your local drive (My Documents) after moving it to your new location you will receive an error message, which you should ignore.

The Workaround

• Open your Master Librarian Excel spreadsheet from Windows Explorer
• Or use the File>Open function within Excel

Either way, the file path in Windows Explorer will be to the drive where you placed your master library and will end with \LeaderGuide Pro Master Library\zLGPro Librarian Registry Files\LGPro Master Registry(v80110).xlsm

This issue will be corrected in the next release of LeaderGuide Pro™.

Yes, anyone with access to your LeaderGuide Pro documents can open them as regular Word documents, even if they don't have LeaderGuide Pro™ loaded on their computer. This is because documents created using LeaderGuide Pro™ are Word documents.

LeaderGuide Pro version 8 users

FYI: In the How Do I.. section of this web site there is a video that shows you how to do this, under "CURRENT LGPro...".

• Save a copy of your existing document to work with
• Attach the leader guide, participant guide or e-leader guide template to the copy of your existing document
• All of the LGPro ribbon button will now work in your existing document
• To move content into a Block, highlight the content and click on the block you want it to be in
• To format the text, place your cursor in it and click on the appropriate LGPro text formatting button
• To add a Module or a Lesson, place your cursor by a stand-alone paragraph mark and click on the LGPro Module or Lesson button
• To move converted content into a full leader guide, participant workbook or e-leader guide, use Librarian to archive your content and then to Insert your archived content in to your LGPro document

Users of OLD versions of LeaderGuide Pro

Upgrade to the current version of LeaderGuide Pro. Or:

• Open your existing document and save it with a new name
• Delete any cover page, table of contents, back cover page, section breaks, headers & footers
• If you have Heading 1 and Heading 2 designations you might want to go through and change those to Normal for now - and you might type in "H1" or "H2" to remind yourself how the text was formatted
• Click on the LGPro tab and click on Attach
• Select the type of LGPro document you want to create and attach the template
• Now you can insert a Module and the first Lesson
• FYI: In LGPro docs Module names are Heading 1s and Lesson names are Heading 2s
• Then, highlight some text that you want to move into an LGPro Block and click on the Block you want to use to apply it
• Continue in this way until you get to the point where it makes sense to add a new lesson or a new Module and do so
• When ready, use Librarian to Archive your content so that you can then use Librarian to insert the archived content into a leader guide or and e-leader guide or a participant guide

Apple Mac computers & LeaderGuide Pro™ 7

You can use LeaderGuide Pro™ on a Mac as long as your Mac has an Intel-based dual processor and the full, professional version of Microsoft Office for Windows XP or Vista.

Install and run LeaderGuide Pro™ on the Windows side, along with a full version of Microsoft Office for Windows XP or Vista. Run LeaderGuide Pro™ at native speed using Boot Camp, or under a parallel operating system partition on your Mac using a third party product such as Fusion or Parallels.

Download the software from this website for free. It will open in free trial Demo mode. To unlock the software for ongoing use you will need to purchase a License Key.

The Mac configurations we have tested with LeaderGuide Pro™ are:

• MacBook Pro with Parallels 1.0, Windows XP Professional, Microsoft Office Professional 2003
• MacBook Pro with Parallels 2.0, Windows XP Professional, Microsoft Office Professional 2003
• MacBook Air with VMware Fusion 1.1.1, Windows XP Professional, Microsoft Office Professional 2007

LeaderGuide Pro™ version 8 - the current version

Open Word and click on the LGPro tab to bring up the LeaderGuide Pro™ ribbon.

For help as a user, click on Support on this web site and use our Downloadable Documents & Manuals, Videos, FAQs, and Knowledge Base - and sign up for a one-on-one user training session.

LeaderGuide Pro™ version 7 or earlier

To open LeaderGuide Pro™ to create a new leader guide or to open an existing leader guide

• Click on the red LGPro 7 Plus icon on your desktop
• Or, click on Start/All Programs/LeaderGuide Pro 7 Plus/LGPro 7 Plus

To open ParticipantGuide Pro™ to create a new participant guide or open an existing participant guide

• Click on the turquoise PGPro 7 Plus icon on your desktop
• Or, click on Start/All Programs/LeaderGuide Pro 7 Plus/PGPro 7 Plus

To open the LeaderGuide Pro™ Instruction Manual

• Click on the red Question Mark icon on your desktop
• Or, or press the F1 button on your keyboard when you are in an LGPro or PGPro document
• Or, click on Start/All Programs/LeaderGuide Pro 7 Plus/LGPro 7 Help

Imagine a continuum ranging from simple to sophisticated...

Documents created using george! are at the simple end of the continuum. LeaderGuide Pro documents are at the sophisticated end of the continuum.

george!

george! publishes attractive Word documents files from your PowerPoint files, adding a simple document structure for a more professional appearance and to make the Word documents easier to work with.

george! is an add-in to PowerPoint, and comes into play when you are ready to create handouts or speaker notes to companion your PPT presentation. george! documents are a step up in professional appearance and document structure from the documents you get when you send PowerPoint to Word function.

LeaderGuide Pro™

LGPro is an add-in to Word, providing a number of powerful features and benefits, including:

• Smart templates that share content with each other, so that from one master document you can create a leader guide, e-leader guide,participant workbook, assessments, case studies, handouts and additional stand alone materials
• Pre-set (yet customizable) styles and document formats that help you maintain consistency
• Librarian Archive/Insert functionality that makes it easy to build documents from separate files provided by multiple contributors

Librarian and Special Functionality with PowerPoint make it easier to edit, update and replace content and images as changes occur

• Librarian makes all content reusable
• import and export from PowerPoint
• create slides within a Word doc
• interact with george!

Unknown Publisher Error encountered during Software File Download

Our website is secure.

Verify this by looking in your browser address bar for https://www.greatcirclelearning/ as the beginning of the web page address. To learn more about our EV SSL web site security, click here

If you are receiving an "Unknown Publisher" error when you try to download your free software:

• It may be that you are trying to RUN the software install
• Rather than simply download the software install file to your computer
• You are receiving this error because the file is large, and in your case it is too big to run from the internet

RESOLUTION

• When you click on the file to download it, you will be given the option to Run it or to SAVE it
• Select the option to SAVE it and the download will complete just fine
• Just be sure to note where the file will save to on your computer - the dialog box that's giving you the option to Save will display the file path it is going to use
• Once the file has downloaded to your computer, click on it to run it and the software will install

No. We have the red text set as “Hidden Text” so that you can see it on the screen, but it doesn’t print.

If you are seeing the red text in printed documents, then there is a setting in Word that you need to adjust on your computer. Your system is set to “Print hidden text” even though normally this is something you wouldn’t want. So, to fix this, assuming you do not normally need to print hidden text, follow these simple steps:

• Open Word
• Click on File in the upper left corner of your screen
• In the screen that comes up, click on Options, in the column on the left, under File
• In the screen that comes up, click on Display
• In the screen that comes up, look to the right - under Printing options and UN-check “Print hidden text”
• Then, in the lower right corner of the screen, click OK and then close out of this area

You can test this adjustment by printing the last page of a leader guide or the TAG (Training At A Glance) page. You now shouldn’t see any red text.

And, if in the future you do need to print hidden text for some reason, just follow these steps and CHECK the “Print hidden text” option.

CURRENT LeaderGuide Pro 8

In your leader guide, e-leader guide or participant guide, from any page:

• Click on the Special button
• From the drop down menu under Slide Images, click on Add or Replace
• This will open a form with a number of options that are grayed out
• If you see your slide file in the file selection area on the form, click on it and click on Select, which will activate all of the form functionality
• If you don't see your slide file, click on Browse and navigate to it in Windows Explorer
• Click on the file name, click on Open, now see it in the LGPro form, click on it, click on select and the form functionality is available to you
• Choose the options you want and follow the prompts to complete the import

OLD LeaderGuide Pro 7

In your leader guide or participant guide, from any page:

• Click on the Special button
• From the drop down menu click on Import Finished Slides - this will open Windows Explorer
• Navigate to the PowerPoint file you want to import
• Follow the prompts to complete the import

OLD LeaderGuide Pro 6

• Open your PPT file and click on File/Send to/Microsoft Office Word
• In the dialog box that comes up, select the third option
• Save the Word file with an easily identifiable name, like "My Slides to Import"
• Close the Word document and also close PowerPoint
• In your leader guide or participant guide, from any page, click on the Special button
• From the drop down menu click on Import Finished Slides - this will open Windows Explorer
• Navigate to the Word version of your PowerPoint file
• Follow the prompts to complete the import

Moving slides around in your leader guide is really just a matter of moving LGP Blocks around.

• Highlight the entire slide block (a.k.a. Projected Image Block)
• Cut it
• Highlight the entire LGP Block that you want the slide Block to appear before/ahead of
• Use the regular Word Paste function to insert the slide block where you want it
• Click on the LGPro Update All Fields button to update the slide block numbering – don’t change the numbering manually

For additional information click here.

Here is a detailed list of what’s new in LeaderGuide Pro 7 Plus version 7.6 compared to earlier version of LeaderGuide Pro 7. You can check the version you have by opening LeaderGuide Pro™ and clicking on the red Pro (About) button.

Improved PowerPoint Import/Export functionality:

• Import DIRECTLY from PowerPoint
• Import just slides, or slides and notes, or just notes
• Import multiple slide files
• Distribute your slides and notes across Modules and Lessons

Interact with george! to:

• Import slides and notes directly from PowerPoint into leader guides and participant guides
• Distribute slides and notes over Modules and Multiple Lessons within Modules
• Have complete control over the size of your imported slide images
• Control whether or not you have a frame around the imported slide images
• Update all leader guides and participant guides directly from PowerPoint with a mouse click when changes are made in the PowerPoint file

Online Software License Activation and Deactivation

• Easily Activate and Deactivate your license to LeaderGuide Pro™ using the new online registration functionality
• This allows you to install LGPro on more than one computer controlled by you and choose which computer you want to use it on
• When you need to switch to your other computer, Deactivate the software on the computer you are currently using and then Activate it on your other computer
• A single license can only be Activated on one computer at a time.